Discovery Call with Shelley

Cancellation Policy

Booking, Cancellation & Waitlist Policy At The Shelley Experience, we know your time and ours is valuable. Every appointment is scheduled with care so there is enough preparation, travel, and follow-up time built in. To keep things running smoothly for everyone, please review our booking guidelines: Booking All services must be scheduled in advance through our booking system. Please provide accurate contact details so we can send reminders or updates. Cancellations & Rescheduling Online meetings (phone or video) require at least 12 hours notice to cancel or reschedule. In-person meetings require at least 24 hours notice to cancel or reschedule. To cancel, contact theshelleyexperience@gmail.com or call or text (608) 509-4450. If proper notice is not given, the appointment may be marked as a late cancellation and could affect your ability to rebook. No-shows, meaning missing your appointment without any notice, will be recorded in your client file and may impact future bookings. Waitlist When a service is fully booked, you may add yourself to our waitlist. If an opening becomes available, waitlisted clients will be notified in the order they signed up. Confirmation is first-come, first-served. Arrival & Timing Please arrive on time. For in-person meetings we reserve an additional hour buffer for travel and notes between appointments. Arriving late may reduce the time available for your session. If you arrive more than 15 minutes late without notice, the appointment may be considered a no-show. Our Commitment to You We respect your schedule and strive to honor every appointment as planned. In the rare event we must reschedule, we will notify you right away and work with you to find the earliest available time. These policies are in place to ensure fairness, respect, and a quality experience for every client. By booking with The Shelley Experience, you acknowledge and agree to this policy.